What you need to know


The health, well-being and safety of our Service Users and staff is always our priority. The recent outbreak of coronavirus has heightened the need to take more steps to protect everyone in their homes. COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus. The main symptoms of coronavirus (COVID-19) are a high temperature and a new, continuous cough. You can usually treat mild coronavirus (COVID-19) symptoms at home. If your symptoms are severe, you may need medical care until you recover. Although people of all ages can get coronavirus, those that are elderly or have pre- existing medical conditions such as asthma, diabetes, or heart disease are at higher risk of becoming ill if they contract the infection. During the coronavirus pandemic, we are still very much providing quality care to our customers, and we are also able to support new customers, if you or a loved one needs help at home. We are frequent receiving updates and guidance from Local Authorities and we will follow these accordingly.

New protocols and precedures

At Care Needs, we want to ensure that all our staff and Service Users remain as safe as is possible during the ongoing Covid-19 outbreak and in order to do so, we are introducing some new protocols and procedures, for example all front line staff will now wear the appropriate Personal Protection Equipment (PPE). As always, staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature. We should be able to test all our staff within the next few weeks.

What you need to do - NHS Advice

Everyone must stay at home to help stop coronavirus (COVID-19) spreading. Wash your hands with soap and water often to reduce the risk of infection. To help stop the spread of coronavirus, you should only leave the house for 1 of 4 reasons: shopping for basic necessities, for example food and medicine, which must be as infrequent as possible one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household any medical need, or to provide care or to help a vulnerable person travelling to and from work, but only where this absolutely cannot be done from home These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household. This is what's known as social distancing. You should also: wash your hands with soap and water often – for at least 20 seconds wash your hands as soon as you get home cover your mouth and nose with a tissue or sleeve (not your hands) when you cough or sneeze put used tissues in the bin immediately and wash your hands not touch your eyes, nose or mouth if your hands are not clean

Links for more Coronavirus information

NHS gov.uk as a link for updated information NHS Hand washing video  

Need more Information?

If you have any questions please do not hesitate to contact Care Needs on  0161 428 7628 or email info@careneeds.co.uk.


We’re here to help

We’re here to help with care during the coronavirus pandemic. If your questions are not answered here please feel free to ring on the above number or email your question to info@careneeds.co.uk.
Care Needs Ltd | 250 Stockport Road | Cheadle Heath | Stockport | SK3 0LX | Tel: 0161 428 7628    Privacy Policy
Specialists in Home Care and Support
Corona Virus (Covid 19)

0161 428 7628


Coronavirus helpline

for vulnerable people

Stockport MBC have introduced a dedicated coronavirus helpline for vulnerable people. It means that the most vulnerable people in Stockport will be able to access support Monday to Friday, from 9am to 5pm and on Saturdays from 10am to 4pm, by calling 0161 217 6046. The helpline will provide advice and tell you how you can access support. You can call the helpline if do not have a network of family and friends you can call upon for support particularly if: you're over the age of 70 and you're self isolating you have received a letter from the NHS advising you're high risk and should stay at home you're medically vulnerable according to the government criteria and should stay at home Call handlers for the council will then be able to provide advice about how you can access practical support including local support for those that are isolated and feel alone. They also have dedicated coronavirus webpages. They're regularly updated with all the key government advice, local service information and what to do if you think you have coronavirus.