Frequently Asked Questions

How do I arrange a care service with Care Needs Ltd?

Contact Care Needs on the above number make an appointment for us to visit you for a chat about how Care Needs can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us.

What about my personal security?

Every member of the Care Needs team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.

Is Care Needs Ltd registered with the appropriate bodies /

professional associations?

Yes, we are registered with The Care Quality Commission (CQC). We are also a member of the United Kingdom Home Care Association ( UKHCA). At Care Needs we always strive to improve everything we do and exceed the customers expectations.    

How much is it likely to cost?

The cost will depend on the level of care that we have been asked to provide, and an individual assessment will be made, free of charge. Care Needs Ltd have experience working with multi-source funding and will try and accommodate most circumstances.

What if I don't like the carer?

We try our best to match the carer with each of our clients and at the out set where the client does not like a particular carer we will try other carers until the client is happy. We then assign a minimal team of carers to minimise disruption and to avoid confusion for the client. We also monitor how many carers visit each client and we adhere to strict rules about how many different carers can visit a client.    

Do your carers cook?

Yes, our carers are able to cook meals. We can provide something as simple as a microwave meal to a three course dinner.    

What area of the country do you cover?

Whilst we are based in Stockport we can provide care to any area south  and central Manchester and parts of  East and West Cheshire.    

"Do you assist with the administering of drugs?

Yes we do.

What tasks will they complete?

As many or as few as you wish from the following : Household tasks e.g., housework, laundry, cooking, shopping. Errands e.g., collecting pensions, benefits, prescriptions. Administrative help, for example help with form filling, letter writing, phone calls on your behalf. Social help, e.g., trips out, visiting friends, excursions. Companionship, e.g., Conversation, reading, listening, Personal care e.g. Getting up, toileting, bathing, washing, dressing, overseeing medication.  

How soon can you start the care?

We can start the care package once all the necessary procedures have been completed. This does take time and is not something we like to rush. On average we ask that you give us 7 days once the assessment has taken place. We can and have however, in exceptional circumstances, supplied care in shorter periods than this.    

Do I have to sign a contract?

Yes you do and if you would like to see a copy of this please contact us and we will send you one.  

Is there someone in the office at all times?

The office is manned Monday to Friday, 9:00am to 4:30pm. Outside of these hours there is always someone on call for emergencies. In emergencies telephone the office number which is 0161 428 7628 and someone will be available 24 hours a day.

Can I get help with payments?

Some people are entitled to help and we can provide guidance on this, so please do not hesitate to contact us.  

Will my carer take me out? Accompany me for social outings?

Of course, so long as it is safe to do so, our carers will positively encourage you to go out as much as you wish and will be happy to accompany you. What area of the country do you cover? Whilst we are based in Stockport we can provide care to any area south of Manchester.  

Where are you?

Our office is in Stockport. Click here for more information.  

 

Question not answered?

If you have a question that has not been answered here please feel free to ring on the above number or email your question to info@careneeds.co.uk.
Care Needs Ltd | Fairhurst House | 7 Acorn Business Park | Stockport | SK4 1AS | Tel.: 0161 428 7629  Privacy policy
Specialists in Home Care and Support
Frequently Asked Questions

0161 428 7628

Ltd